Best Western Rochester Marketplace Inn, Rochester

The hotel offers clean and comfortable rooms, but the size may be smaller compared to other options in town. The staff is extremely friendly and helpful, going out of their way to ensure guests' comfort. The location is very convenient for accessing nearby stores and restaurants, saving time for guests. However, there is a weird vibe in the area, reminiscent of a city that has faced economic challenges. The dining experience provides a satisfying breakfast suitable for both adults and children, with a variety of options available. Overall, the hotel provides good value for money despite some room cleanliness issues.

The hotel was a great value at the price I paid, offering comfortable rooms and a lobby that seemed to lack the same level of renovation quality. Despite encountering ants in the initial room, a swift room change was arranged promptly, especially appreciated during unfavorable weather conditions.

My stay at the hotel was a mix of positive and negative experiences. The rooms were mostly clean and comfortable, but there was a slight issue with the presence of a smoke smell and a room without a working lock that required a room change. On the bright side, the rooms came equipped with a microwave, fridge, coffee making machine, and ample storage space. The service, while helpful, seemed somewhat disinterested. The location was very convenient for my needs, being close to my son's school and with easy access to RIT and various shopping and dining options. The dining options were satisfactory with good variety, but somewhat repetitive. Overall, the hotel offered decent value for the money.